Shipping & Return

At Hermoza, we want to make shopping for luxury stationery as easy and enjoyable as possible. Our Shipping and Returns page provides all the information you need to know about our shipping policies and return process. We offer fast and reliable shipping options to get your order to you as quickly as possible, with free shipping available on qualifying orders. If you're not completely satisfied with your purchase, we have a hassle-free return policy with easy-to-follow instructions to help you send your items back for a refund or exchange. Our goal is to provide you with the best possible experience when shopping with us, and our Shipping and Returns page is an important part of that. Shop with confidence and know that we're here to support you every step of the way.

 

 

 

Shipping

 

Orders are shipped within 1-3 business days from Toronto, Ontario.

 

For Canada/US orders- Delivery takes 5-6 business days for Canadian orders and 7-8 business days for east coast orders. Please include unit number and buzzer number (if applicable) in the address details.

 

For International orders- Orders take approximately 10 business days to arrive, but delivery time varies between countries and regions. Shipping is calculated at checkout and any custom or duties are to be paid by the customer.

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Returns & Exchanges

 

You have 5 days from the date of delivery to contact us at info@hermoza.design regarding any purchase issues. Change of mind returns are not accepted.

 

Wrong address- If you mentioned the wrong address by mistake, please contact us as soon as possible. Once the orders are shipped and returned back to us, there will be additional shipping costs to deliver again.

 

Damage on delivery- If the product is damaged when you receive it, send us images and videos immediately along with your name and order number. Such images will be acceptable up to 3 days after the date of delivery.